Before you Speak

Five feedback frameworks and a seven-point checklist to run through in the minutes before a coaching or praise conversation.

Inside the book

IntroductionHow to use the guide: choose a framework, review its steps, then go through the checklist.

P. 3

What is feedback, and why is it worth your time?Feedback versus the formal appraisal, and what Gallup’s research says about engagement and burnout.

P. 5

Five frameworksSBI, Radical Candor, Netflix’s 4A, COIN and CEDAR, each with one example to correct a behavior and one to reinforce it.

P. 6

Before the conversation: run through this checklistSeven common mistakes, in order from preparation to the end of the conversation.

P. 12

What do these frameworks have in common?Five pillars that make feedback clear, motivating and actionable.

P. 13

Before your next conversationChoose a framework, review its steps, go through the checklist, then repeat.

P. 15